How do you handle difficult workmates/employees?
When I ask this type of questions to my candidates, I don't evaluate the answer based on how close it matches my desired answer, but rather, how thoughtful this person is.
Take the first question for example, it depends on who that difficult person is. Is he/she your peer or subordinate, or superior? Does that person refuse to do what you ask him/her to do or does this person just had a very negative thoughts about you? You want to be a good listener and try to dig beyond the surface to figure out what the real problem/conflict is. It might not be what you first think. You also want to communicate with that person and direct the energy into achieving the common goal for your team. When you don't have authority over that person, you can still influence that person by leading by example. In some situation, you may need to escalate the issue to the other person's manager. This needs to be done with caution because you also don't want to damage the relationship.
How do you handle difficult situations?
The same concept applies to how to handle difficult situation. You want to demonstrate that you are calm and you don't jump into conclusion. You always listen and investigate. Based on the nature of the problem, you choose the most appropriate ways to handle that.
It is also very helpful that you prepare for one or two real life examples to illustrate how you did and what the results are.
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